Queue-it
Managing traffic online
Queue-it is a B2B SaaS platform for online traffic management, helping customers control website and service traffic through virtual waiting rooms.
As a Senior UX Designer, I contribute to platform development and new feature design. Given the platform's technical debt and inconsistencies, I have focused on creating a design system and rewriting all UX copy to ensure clarity and consistency.
Low-Fi Concerts
Connecting artists and hosts
Low-Fi is a platform and marketplace that connects artists with concert hosts and guests interested in home concerts.
As Head of Product, I worked closely with the CEO and team to enhance the platform’s usability and self-service features, increasing concerts from a few per month to one per day. Through extensive user research and testing, I streamlined the experience and helped expand the platform to multiple markets through localization and region-specific improvements.
Nota
From CD's to accessible streaming
Nota is an online audio and e-book library that's designed for people with dyslexia and visual disabilities.
As Head of Design, I helped transform the platform from a CD ordering service into a modern streaming platform with a mobile app. My focus was on accessibility and usability, ensuring a seamless experience for diverse users. Through extensive collaboration and complex user testing, I made the platform more modern, welcoming, and easy to use.
Previous work
2004-2017
Before I started working with UX and Product Design, I worked for many years as a Graphic Designer, Illustrator, Copywriter, and Motion Graphics Designer.You can check out some of my past work at my Behānce profile.
LOw-Fi Concerts
Connecting artists and hosts
Low-Fi is a platform and marketplace that connects artists with concert hosts and guests interested in home concerts.
As Head of Product, I worked closely with the CEO and the Low-Fi team to develop and design the platform. Through extensive user research and testing, I improved usability and self-service capabilities, significantly increasing the number of concerts from a few per month to one per day. Additionally, I helped expand the platform’s reach to multiple markets by implementing localized and location-specific changes.Beyond the user platform, I also developed an internal admin platform for Low-Fi to manage hosts, artists, and concerts efficiently.
Main Page
Concert page
Phone screens
Creators cards
Custom icons
Queue-it
Case
Making the complex (somewhat) simple
Queue-it is a B2B SaaS platform for online traffic management, helping customers control website and service traffic through virtual waiting rooms.
With a long-established platform primarily serving technical users, we aimed to make traffic reporting more accessible and insightful for stakeholders. Our goal was to provide a clear, at-a-glance overview of key metrics without requiring recipients to log in.The result was a shareable report that presented essential traffic data in a simplified and easy-to-understand format, improving accessibility and communication across teams.
Summary report
Case
Booking vs Hosting
This is a typical UX case for the Low-Fi platform.
Opposite regular live music booking platforms, Low-Fi concerts are created between the host (booker) and the artist, and they also sell tickets to guests through the platform.
This difference wasn't very transparent for the hosts, that often would book the artist for a fixed fee.
My process is a bit simplified here for clarity.
